Tuesday, September 9, 2008

Did I want fries with that?

Last night I actually did something I try very hard NOT to do, I made a drive thru run at Mickey D's. Yes, the home of Supersize Me, but it was for one of those new Southern Chicken sandwiches and they are very good.... so anyway, I order the sandwich, I ask if they will please add a slice of tomato. The speaker answers, "you want what?" and I reply, "a tomato, the round red thing," to which my youngest son slides down into his seat and gives me the "Please Mom," look. After paying for the order at window #1 to non-speaking teen #1, I drive to window #2 and receive bag from non-speaking teen #2. I smile and say, "Have a great evening, and thank you! Oh, that's what you're supposed to say to me. I'm the paying customer... " Dead air. Nothing. Blank eyes, nada, zip, zero, zilch. No customer service training kicks in, no early home training of politeness snaps her back to attention. Glazed look of total indifference. Welcome to the new generation of "We don't care so please move on."

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